{"id":3441,"date":"2016-01-26T11:11:56","date_gmt":"2016-01-26T11:11:56","guid":{"rendered":"http:\/\/eng.staging.infosuite.dk.linux17.curanetserver.dk\/about-us\/support\/"},"modified":"2024-02-27T15:45:56","modified_gmt":"2024-02-27T14:45:56","slug":"support","status":"publish","type":"page","link":"https:\/\/infosuite.nomilk.dev\/en\/about-us\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

<\/div><\/div>
<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Support<\/h2><\/div>

Our support team is always ready to assist you with your InfoSuite solution. If you need support you can contact our support team by phone,<\/span>
\n<\/span><\/p>\n

+45 7214 4196<\/b><\/span>, or send an email to <\/span>support@infosuite.com<\/a><\/b><\/span>.<\/span><\/p>\n

InfoSuite support is open Monday to Thursday from 8.30 AM to 16.30 PM CET\/CEST and Friday from 8.30 AM to 14.30 PM CET\/CEST.<\/p>\n

The support is performed by our own skilled consultants who know your solution.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Help yourself via <\/span>the <\/strong>‘InfoPortal’<\/strong><\/h2>\n

As a customer and user of InfoSuite you can obtain supplemental information from the videos and guides that are available on our customer extranet – ‘InfoPortal’. It only requires a password and will provide you access to new versions, installation guides, manuals and other useful information.<\/p>\n

You can request a password by sending an email to the support team on <\/span>support@infosuite.com<\/b><\/a><\/span><\/p>\n<\/div>

<\/i>Log on the InfoPortal<\/span><\/a><\/div><\/div><\/div>

Remote support through <\/span>TeamViewer<\/strong><\/h2>\n

When being in contact with our support team, you can download TeamViewer to provide them access to your screen.<\/p>\n

TeamViewer is a secure and closed system, where you will be able to follow the supporters work. All you need to do is to click at the button below, follow the instructions and give the supporter the ID and code that is presented on your screen after following the guide.<\/p>\n<\/div>

<\/i>Download TeamViewer<\/span><\/a><\/div><\/div><\/div>
\n

Support cases in <\/span>ServiceDesk<\/strong><\/h2>\n<\/div>\n
\n

We handle all support cases in our ServiceDesk, which is an optimal platform to solve your support cases fast and effective.<\/p>\n

It’s also a secure platform for handling your data, and it gives you a greate insight in the proces.<\/p>\n<\/div>\n<\/div>

<\/i>Log on InfoSuite ServiceDesk<\/span><\/a><\/div><\/div><\/div><\/div><\/div>
<\/div><\/div>
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